Terms and Conditions

§ 1 Scope of Application

(1) These Terms and Conditions apply to all contracts between Heinrich Koch Internationale Umzugs- und Archivlogistik GmbH, Zum Attersee 9, 49076 Osnabrück (hereinafter "Contractor") and the client (hereinafter "Customer") for the execution of relocations, transports, storage, archive logistics, and related services.

(2) Deviating terms and conditions of the Customer shall not be recognized unless the Contractor expressly agrees to their validity in writing.

(3) These Terms and Conditions shall also apply to all future transactions with the Customer, insofar as they are legal transactions of a related nature.

§ 2 Offer and Conclusion of Contract

(1) The Contractor's offers are non-binding and without obligation unless they are expressly marked as binding.

(2) A contract is only concluded upon the Contractor's written order confirmation or upon the actual execution of the service.

(3) Cost estimates and on-site inspections are free of charge and non-binding unless expressly agreed otherwise.

(4) Fixed-price offers are binding and apply to the scope of services described in the offer. Additional services beyond the agreed scope will be charged separately.

§ 3 Scope of Services

(1) The scope of services to be provided is determined by the written offer or order confirmation.

(2) The Contractor is entitled to commission subcontractors to perform partial services.

(3) Changes to the scope of services require a written agreement by both parties.

§ 4 Customer Obligations

(1) The Customer shall ensure that the Contractor can properly perform the agreed services. This includes in particular:

• the timely clearing of access routes,
• the provision of parking spaces or no-parking zones,
• the timely and complete packing of the moving goods, unless a packing service has been commissioned,
• the labeling of fragile or particularly valuable items,
• the handover of all required keys.

(2) Valuables, documents, jewelry, and cash are to be transported by the Customer personally, unless expressly agreed otherwise.

(3) Hazardous materials and legally prohibited items are excluded from transport.

§ 5 Prices and Payment

(1) The prices stated in the offer or order confirmation shall apply. All prices include the statutory value-added tax.

(2) Payment is due upon completion of the service (in cash or by bank transfer), unless otherwise agreed.

(3) For long-distance or international orders, the Contractor may require a reasonable deposit.

(4) If the Customer defaults on payment, the Contractor is entitled to charge default interest at the statutory rate.

§ 6 Cancellation and Withdrawal

(1) The Customer may cancel the order at any time before the service commences. Cancellation must be in writing.

(2) In the event of cancellation, the following cancellation fees apply:

• Up to 14 days before the moving date: free of charge
• 7–13 days before the moving date: 30% of the agreed price
• 3–6 days before the moving date: 50% of the agreed price
• Less than 3 days before the moving date: 80% of the agreed price

(3) The Customer is free to prove that the Contractor incurred no or lesser damages.

§ 7 Liability and Insurance

(1) The Contractor shall be liable for damage to moving goods in accordance with statutory provisions, in particular §§ 451 et seq. HGB (German Commercial Code – moving law).

(2) The Contractor's liability for loss or damage is limited to 620 euros per cubic meter of cargo space, unless higher-value insurance has been agreed upon.

(3) The Contractor offers extended transport insurance upon request. Details and conditions are listed in the respective offer.

(4) Damages must be reported to the Contractor in writing without delay, but no later than the day after delivery. Damages not externally visible must be reported within 14 days of delivery.

(5) The Contractor shall not be liable for damages caused by inadequate packing by the Customer, force majeure, or the natural condition of the moving goods.

(6) Any further liability for damages — regardless of the legal basis — is excluded unless the Contractor is guilty of intent or gross negligence.

§ 8 No-Parking Zone

(1) If agreed, the Contractor shall apply for the required no-parking zones. The costs for this will be invoiced to the Customer separately.

(2) The Contractor does not guarantee that the no-parking zone will actually be clear at the time of the move. Additional costs arising from blocked no-parking zones (e.g., longer carrying distances) shall be borne by the Customer.

§ 9 Storage

(1) Separately agreed storage conditions apply to the storage of moving goods.

(2) The Contractor is liable for the proper safekeeping of stored goods. Liability is limited to the current value of the stored goods.

(3) The minimum storage period is one month. Thereafter, the contract may be terminated monthly with 14 days' notice to the end of the month.

§ 10 Data Protection

The Contractor processes the Customer's personal data exclusively in accordance with applicable data protection regulations. Further details are governed by the privacy policy on our website.

§ 11 Final Provisions

(1) The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

(2) The place of jurisdiction for all disputes arising from this contract is Osnabrück, provided the Customer is a merchant, a legal entity under public law, or a special fund under public law.

(3) Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall not be affected. The parties undertake to replace the invalid provision with a valid regulation that comes closest to the economic purpose of the invalid provision.